Terms of Service

The service

BrightSync synchronizes product catalogs, prices and stock between supplier data sources and e-commerce platforms, and provides monitoring, reporting and management tooling around that flow. We continuously improve the service and may add, change or retire features, giving reasonable notice for material removals.

Accounts

• You must provide accurate information and keep your credentials confidential.
• You are responsible for all activity under your account and for managing your team members' access.
• Accounts are intended for businesses; you confirm you are acting in a professional capacity.

Your data & responsibilities

• You retain all rights to the catalog and business data you connect. You grant us a limited license to process it solely to provide the service.
• You confirm you are entitled to use and distribute the supplier data you connect (feeds, APIs, exports).
• You will not use the service to store or distribute unlawful content, or attempt to breach, overload or reverse-engineer the platform.

Subscriptions & billing

• Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled.
• You can cancel anytime; the subscription remains active until the end of the paid period. Fees are non-refundable except where required by law.
• Prices exclude VAT and may change with at least 30 days' notice before your next renewal.

Availability & support

We aim for high availability but the service is provided "as is" without a guaranteed uptime unless a separate SLA is agreed in writing. Scheduled maintenance is announced in advance where practical.

Liability

To the maximum extent permitted by law, our total liability arising out of the service in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect damages such as lost profits, lost data caused by third-party feed errors, or business interruption. Nothing in these Terms limits liability for willful misconduct or gross negligence.

Termination

You may terminate by cancelling your subscription and closing your account. We may suspend or terminate accounts that materially breach these Terms, with notice where reasonable. After termination we delete or anonymize your data as described in the Privacy Policy.

Governing law

These Terms are governed by the laws of Türkiye. Disputes will first be attempted to be resolved amicably; failing that, the competent courts of Türkiye have jurisdiction.

Contact

Questions about these Terms? Contact hello@brightsync.app.